Ricami Veronica Calzaiuoli, Florence

4.4
#133 of 229 in Shopping in Florence
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Ricami Veronica Calzaiuoli Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
15 reviews
Google
4.6
TripAdvisor
  • They will personalize a large variety of items on the spot. The young man was so helpful in helping us choose items for our friends back home. He helped us with personalization ideas. He was able to.....  more »
  • I saw one of these shops in San Gimignano and we didn’t have time for me to purchase the gift I wanted so finding this one today was fabulous. The staff very helpful fast and efficient...I’m one...  more »
Google
  • Quick, efficient service. Great place to buy a personalised gift for friends and family and prices are reasonable.
  • Not as fantastic as it seems! Upon entering the shop I was amazed to see sewing of names and pictures; a chef’s hat was sewn on the spot and complex calligraphy along with doodles were sewn on expertly and quickly by the staff. I was amazed by the skill and possibilities. I was about ready to spend the most I’ve spent on holiday on gifts for friends and family. I thought I could even get and apron for myself that linked with school when I teach phonics! A place to put all of my resources! I asked, “Would you be able to do a simple picture of a pencil?” I was abruptly told, “No, no pictures, names only.” My eyes glazed over and I looked around the room at the pictures that I had just seen replicated on the machine by the staff before my own eyes, that were similarly simple as a cartoon pencil ✏️ as simple as a chef’s hat 👩🏾‍🍳 🎩 , flower 🌸or heart 💗 and I thought perhaps something was lost in translation. Upon seeing my face she shook her head further and she pointed at all the complicated calligraphy, flowers and hearts and said, “These pictures, a flower, a heart yes but no pencil.” Proceeding to amend any misunderstanding of what I meant by pencil I showed a simple cartoon picture and she shook her head again and said more abruptly, “no.” I carefully folded the apron I was about to buy for myself and placed it carefully back in the pile a bit upset by the lack of explanation or salesmanship that I had expected to receive in a store that boasts customisation as its main attribute. The woman then proceeded to remove the apron and refill it for a lengthy amount of time glaringly annoyed. The other items I would have bought would have been multiple and simplistic; however I was so flabbergasted by the lack of customer service, my enthusiasm for their business deflated. Then my partner approached one of the other “master” seamstresses we had seen at work that was sat at a machine at the front of the store (that hadn’t been rude to us) to personalise a baby clothes piece and he said, “No, see them.” The other staff had a queue and he was doing little else but sitting there. Upon that last shot of poor service I suggested we leave. Either they can only do the alphabet and two pictures which means they aren’t as skillful as they appear; or they lack the motivation for attempting anything outside of this small spectrum in order to please their customers. Either way the manner in which it was dealt with was poor and not becoming of a business that specialises in customisation.

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