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Tours To City Sightseeing Florence
City Sightseeing Florence Reviews
Ridiculously awful. Audio commentary was a joke - mostly music and hardly any interesting or useful information. Bus stops were not always announced. Schedule was useless - ie. there didn’t seem to... more »
We booked two days of bus travel and a tour of the Duomo and the Uffizi. BIANCA T was the booking agent at the Florence train station and she was great! Extremely helpful with good suggestions... more »
Never ever again, would rather use and pay for taxi. Waited for 2 hours on stop 5 for Red line which never came. When called customer service they simply said it is not going anymore, no further explanation. We waited from 4:20 until 6:20 which is insane. Those 2 hours could have been used so much better than roasting in the street waiting for tourist bus that just stopped going with no explanation or further information. Terrible service that pretty much ruined our day in Florence.
DO NOT BOOK. Seriously. They WILL NOT take responsibility for a bad experience. NO REFUND FOR THE WORSE TOUR EVER. COMPLETE WASTE OF 53EUROS. I cannot begin to explain our group's frustration with our experience at the Vatican. We booked through City Sightseeing because it was a quick access into the Vatican and was described as a 3hour tour. Our Vatican tour guide was literally the WORST tour guide I have ever met. From the beginning, several people from our group mentioned to her that we were unable to hear her. The earpiece and devices worked fine, but the guide was not speaking into her microphone correctly. More people eventually got frustrated and mentioned the issue AGAIN. There were about 7 people that brought up the issue to her and she blew us off. She said that it was the device and not her. Eventually, she held the microphone close to her mouth and we were able to hear some. Our whole group was livid and eventually some people even left the group to do their own thing. The tour guide walked us in and took us directly up some stairs- pretty sure we skipped a whole 1st part of the tour. She talked to a guard that was standing at the stairwell and from what I understood in Italian- she was begging him to let us go upstairs to skip the first floor. TRASH. Then, she was continuously walking fast and saying "stay close to me" while wandering off quickly and losing most of the group. The tour guide not only had useless info to share, but also didn't let us stop at several places we requested to take a moment and soak it in, or just take a quick picture. The tour ended up being 1.5 hours; NOT 3 hours as described. One of my friends got left behind and took a wrong turn- she didn't even get to enter the Basilica. The tour guide was SO TERRIBLE that she didn't even introduce herself. After talking w/several group members- NO ONE KNEW HER NAME. I took pictures of the guide and we immediately went to the Vatican City Sightseeing office. When we got to the office, we explained everything to the customer service rep. She seemed apologetic and said "this has never happened before." She gave us contact info for the company and instructed us to email regarding our experience. We did that the next day and included photos of the tour guide, photos showing proof that our tour was only 1.5 hours, and a detailed explanation of how terrible the tour was. All in all it took FOUR ATTEMPTS and A MONTH to hear back from anyone. We re-sent emails 3 times and finally heard from someone that orks for "Sightseeing Experience." They said that "UNFORTUNATELY, SINCE THE TOUR HAS ACTUALLY BEEN EXPERIENCED, A REFUND IS NOT POSSIBLE." They forwarded our opinion and said that they appreciated feedback. USELESS. We saw other groups having a great experience with their tour guide. Take your chances with another company and NOT THIS ONE. An audioguide would have been 100X better. WE DIDN'T LEARN ONE THING.
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